1. Setting up a quality management system in a Spanish secondary school - Stephen Hughes

2. Applying quality assurance in a Bulgarian teacher training context  - Svetla Dimitrova & Svetla Tashevska

3. The impact of the media on creating quality in language teaching and training – Michel Boiron

4a. A Quality vision for whole school learning – David Turrell

4b. An ICT quality system to support learning – David Turrell

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5. Developing data focused self-evaluation at departmental level in the UK educational system - Philip Dahl

6. Setting up quality systems in Austrian Institutes of German language courses – Brigitte Ortner