Internal Quality Assurance

• Institutional self-assessment
  – Generic aspects: Doing what you say
  – Self-evaluation as a process and an instrument
  
  
• Inventory of procedures and techniques
  – Self review as a means of internal quality control
  – Self review questionnaire for Academic Management
  
  
• Examples and case studies
  A. State sector examples ____________ B. Private sector examples
  
  _
  
• Benchmarking
  – Theory and practice
  
  
• Quality assurance in higher education
  – An entrepreneurial approach to quality assurance in higher education in Europe
  – End-of-year evaluation of courses by the trainee-teachers at the UFM of Châteauroux
  __(France)
  – Course evaluation questionnaire (developed in Greece)
  
  
• The relevance of the Reference Levels and the European Language Portfolio to quality management
  – Questionnaire on the use of the European Language Portfolio
  – The CEF Levels and Profile Deutsch
  – Interview with Mr. Lukas Wertenschlag