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Self review as a means of internal quality control
Mária Matheidesz
Benefits:
Methods:
- Checklists/Questionnaires
- Quality circles (Design, Implementation, Outcomes/Evaluation)
- Peer observation
- Client feedback
- Trends - are we getting better?
- What is better - identifying best practice
- Establishing brenchmarks (if we are not as good as that we are
not good enough)
- Setting key indicators (student satisfaction, exam results, standardised
tests)
- Drafting service standards
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