Self review as a means of internal quality control

Mária Matheidesz

Benefits:

• Focuses the mind - systematic
• Staff involvement - team development
• Introduces quality concepts
• Helps to identify areas for improvement
• Stimulates staff to work out strategies for improvement
• Helps to separate local and general problems
• Gives feedback to management
• Reveals communication problems

• Prepares for external inspection
  

Methods:

• Checklists/Questionnaires
• Quality circles (Design, Implementation, Outcomes/Evaluation)
• Peer observation
• Client feedback
• Trends - are we getting better?
• What is better - identifying best practice
• Establishing brenchmarks (if we are not as good as that we are not good enough)
• Setting key indicators (student satisfaction, exam results, standardised tests)
• Drafting service standards