External Quality Assurance

• Generic aspects
  – Introductory overview
  
  
• The inspection process
  – Methods and instruments
  – Inspector qualities
  – Inspector roles and attitudes
  – Checklists for EAQUALS inspections
  – Examples of inspection checklists from national associations of language schools
  – Comparison questionnaire for inspection schemes/audits
  
  
• Case studies from different organisations and contexts
  A. Public sector examples ___________ B. Private sector examples
  
• New developments and collaborative quality assurance
  – From theory to practice: Developing quality systems through international projects
  – ELTeCS project seminar report
  – Leading edge developments
  – Interviews